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Arrow T & Cs
The terms and conditions that apply to your use of the Arrow.co.uk website and your purchase of goods and services through our website are subject to the following agreement.

Terms of Use
Order Processing
Shipping
Product Inspections
Order Acceptance
Forms of Payment
Out of Stock Items
Sales Tax
Cancellations and Returns
Manufacturer's Warranty
Extended Service Plans
International Orders
Typographical Errors
Product Pictures and Information
Limitation of Liability

Terms of Use:
The Arrow.co.uk website is wholly owned and operated by Arrow co uk  Ltd, UK corporation doing business as "Arrow'' No material from the Arrow website  may be copied, reproduced, republished, transmitted, or distributed in any way.  All content on this site including text, graphics, logos, buttons,  icons, images and software, is the property of Arrow.co.uk. and protected by U.K. and international copyright laws. Users of the site may download one copy of any and all materials on the site for personal, non-commercial use provided that they do not alter the materials in any way, nor delete or change any copyright or trademark notice.  Arrow reserves complete ownership of intellectual property rights for materials downloaded from this site.

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Orders:
Orders placed and received before 1:00 p.m.  Monday through Friday, are processed the day the order is placed*. Orders received after 4:00 p.m. , will be processed the following business day.

*Applies to in-stock items. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Arrow.co.uk will make every attempt to meet shipping deadlines.

Please note that our warehouses do not ship on weekends, nor is Saturday or Sunday delivery available.

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Shipping

Ship Methods
Arrow.co.uk uses several different ship methods that will be described below. On each product page of our web site you can locate the shipping method for that particular products as well as details on that ship method by viewing the "Shipping and Delivery Information" Box directly underneath the product description. Shipping Methods are as follows

DHL / APC Express
This ship method uses either Arrow Vans or R Post Standard Ground Ship Method. Delivery time with this ship method is usually between 3 and 5 business days once the product ships.  We can arrange for expedited Next Day, Second Day, or Three Day shipping for this ship method - We ask that you give us a call or notate your shipping requirements in the comment section on your order to arrange for the expedited method. We will let you know what the new shipping cost will be for your expedited request before processing the order.
Confirmation Email: You will receive this after placing your order
Tracking-Number Email: You will receive this after your order ships
Click Call to track your package or for contact phone numbers

Premium Freight
This is a Premium "White Glove" shipping service that we use for most of our Freight Line Deliveries. This service includes door to door service, including inside delivery. Someone from the Freight Company will call before delivery to schedule a timeframe convenient for you Monday through Friday. You can also contact them to set up a delivery time once you receive your Tracking-Number Email. Please note that delivery drivers will not transport the product upstairs unless an elevator is present. If no elevator is present, then there will be a £10 surcharge per floor for the delivery driver to carry the unit upstairs.
Confirmation Email: You will receive this after placing your order
Tracking-Number Email: You will receive this after your order ships
Click
here to track your package or for contact phone numbers

Freight Line
This is a Standard Freight-Line delivery which means it is a guaranteed curbside delivery only. If you need assistance getting the product into your house, there will be an additional £40.00 Inside Delivery Fee. Please be sure to let us know if you require this service at the time you place the order. Once we have confirmation that this unit has shipped, we will forward the tracking information so you can schedule a delivery time.
Confirmation Email: You will receive this after placing your order
Tracking-Number Email: You will receive this after your order ships
Click
here to track your package or for contact phone numbers

Shipping Charges
Arrow calculates shipping based on current DHL / APC tables, weight of the product and the final delivery destination. These fees will be fair and as inexpensive as we can make them. Please note that all shipping charges are for standard ground delivery within the UK, unless otherwise noted. If you have any questions regarding your shipping charges, please contact Customer Service at 01293 864 002.

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Product Inspections:
We take as many steps as possible to ensure that the product you receive is in perfect working condition. However, occasionally, a product may be damaged in transit. If you receive a damaged product delivered by DHL / APC,  please give us a call immediately. we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call immediately
. If you do sign for a product with concealed damage, we will replace the unit with one in perfect working condition as long as you notify us 48 hours after receipt of the product (Excluding holidays and weekends). However, we can get a new unit to you faster if you notice the damage on arrival and refuse the shipment.
Please note the shipping companies operating on our behalf to pick up a product will only make one attempt at pick-up. You must have the product available for pick up at that time.

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Order Acceptance:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Arrow reserves the right at any time after receipt of your order to accept or decline your order for any reason. Arrow reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

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Forms of Payment:
Arrow.co.uk accepts the following major credit cards: Visa, MasterCard, . There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. Your credit card will be authorized at the time the order is placed, however it will not be billed until your order ships. We reserve the right to cancel any orders without prior notice where the credit card billing address is not located within the U K

Arrow also accepts cashier´s checks and company checks. Orders are processed upon receipt of funds. Arrow does not accept personal checks of any kind. If you wish to pay by one of these methods please give us a call at 01293 864 002.

All checks should be mailed to:
Arrow

Norwood Hill, Horley, Surrey, RH6 0HR.**Also, make check payable to: Arrow Ltd

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Out-of-Stock Items
If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified immediately. Items found on this website are generally available to be shipped within 1 to 10 business days.  Please check the availability on each individual product's page within the site for an idea of how long it will take before the item is shipped.  Once shipped, most products will arrive within 3 - 7 business days depending on the destination.

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Sales Taxes:
Arrow.co.uk charges all applicable sales taxes required by the UK on purchases of goods and services made through the website. If you place an order being shipped outside the UK no sales tax will be applied to your order.

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Cancellation Policy:
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. The fansrus.co.uk Customer Service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund.  Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.

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Returns Policy:

Regular Returns
You can return an item for any reason within the first 14 days after you have received the product provided it is in new condition and includes the original box, packing materials, manuals, and accessories. We do not charge a restocking fee on any properly authorized returns within this 14 day period, however, items shipped with "Free Shipping" are subject to a 10% fee to recoup outbound shipping costs. To initiate a return, please give us a call 01293 864 002 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 14 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

Damaged Shipments
If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 01293 864 001 to set up a return for a damaged product.

Defective Products
All defective products will be handled by the manufacturer under the terms of their warranty. Arrow.co.uk is not responsible for replacing products that fall under the manufacturer's warranty coverage.

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Manufacturer's Warranty:
All product service issues are handled by the manufacturer of the product purchased under their warranty terms. Arrow does not provide any warranty service. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please call us at 01293 864 002 or e-mail us at gatwick@arrow.co.uk and we can assist you in obtaining the correct number.

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Extended Service Plans:
Extended service plans can be purchased through the Arrow.co.uk website for many products. Arrow.co.uk does not provide these service plans and can not be held liable for them. These extended service plans are provided and administered by a third party service company, and are a liability to that third party service company and their underwriting insurance company. Please refer to the specific terms and conditions governing an extended warranty at the time of purchase. Click here to learn more about our Extended Service Plans.

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International Orders:
Our standard delivery area is The UK.  We do not ship to foreign countries nor do we accept credit cards issued by banks in foreign countries, with the exception of CE. Please call 01293 864 002 for an order shipping to CE.  We reserve the right to cancel any order without prior notice that is placed on our website and being shipped outside of the CE.

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Typographical Errors:
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Fansrus.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Arrow. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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Product Pictures and Information:
Arrow strives to have the most recent and accurate product pictures and information. However, continued research and improvement by manufacturers, incorrect specifications supplied by manufacturers, and other external factors can effect the accuracy of product pictures and information displayed. Arrow makes all reasonable efforts to verify that product pictures and information are accurate and correct in all regards.

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Limitation of Liability:
YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER, Arrow. Ltd. NOR ITS AFFILIATES, LICENSOR(S), OR SUPPLIER(S) WILL BE LIABLE UNDER THIS AGREEMENT OR ARISING OUT OF OR IN CONNECTION WITH THE Fansrus.co.uk WEBSITE TO YOU, OR ANY PERSON OR PERSONS WHOSE CLAIM OR CLAIMS ARE BASED ON OR DERIVED FROM A RIGHT OR RIGHTS CLAIMED BY YOU, FOR ANY DIRECT DAMAGES IN EXCESS OF THE AMOUNT YOU ACTUALLY PAID TO Fanrus.co.uk FOR THE PARTICULAR GOOD OR SERVICE YOU PURCHASED AND THAT IS THE SUBJECT OF THE CLAIM, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST WAGES, LOST SAVINGS, INJURY TO PROPERTY, LOSS OF USE, COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES AND OTHER LOSSES AND DAMAGES, EVEN IF Fansrus.co.uk. OR ITS AFFILIATES, LICENSOR(S) OR SUPPLIER(S) HAVE BEEN ADVISED, KNEW OR HAD REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY REGARDLESS OF WHETHER THE BASIS FOR THE CAUSE OF ACTION IS IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN ADDITION, NEITHER Fansrus.co.uk. NOR ITS AFFILIATES, LICENSOR(S) OR SUPPLIER(S) WILL BE LIABLE FOR ANY NON-PARTY CLAIM, ITS AFFILIATES, LICENSOR(S), AND SUPPLIER(S) HEREBY EXPRESSLY DISCLAIM ALL SUCH DAMAGES, AND YOU HEREBY WAIVE AND RELEASE ALL SUCH DAMAGES. 

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING DISCLAIMER, EXCLUSION AND LIMITATION MAY NOT APPLY TO YOUR JURISDICTION, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY ACCORDING TO JURISDICTION. IN NO EVENT WILL DAMAGES PROVIDED BY LAW APPLY UNLESS THEY ARE REQUIRED TO APPLY BY UK NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT. 

Warranty Disclaimer:
THE WEBSITE AND GOODS AND SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED BY Arrow Group "AS IS", WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND. 
 

ITS AFFILIATES, LICENSOR(S), AND SUPPLIER(S) MAKE NO, AND HEREBY EXPRESSLY DISCLAIM ALL, WARRANTIES UNDER THIS AGREEMENT OR ARISING OUT OF OR IN CONNECTION WITH THE Fansrus.co.uk WEBSITE, WHETHER EXPRESS, IMPLIED, STATUTORY, ARISING BY CUSTOM OR TRADE USAGE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO (a) WARRANTIES OF NON-INFRINGEMENT AND TITLE; (b) IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF WARRANTIES, SO THE FOREGOING DISCLAIMER, EXCLUSION AND LIMITATION MAY NOT APPLY TO YOUR JURISDICTION, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY ACCORDING TO JURISDICTION. IN NO EVENT WILL WARRANTIES PROVIDED BY LAW (IF ANY) APPLY UNLESS THEY ARE REQUIRED TO APPLY BY STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT. 

Jurisdiction and Venue:
You agree this Agreement will be considered to be entered into in the UK and will be governed by, construed and interpreted in all respects by the laws of UK as such laws are applied to contracts executed in and performed entirely within UK between UK residents, without reference to any rules of conflict of laws. With respect to any litigation under this Agreement (or arising out of or in connection with your use of this website or purchase of goods and services), you irrevocably agree to personal jurisdiction in and exclusive venue of the UK Court. 

Severability:
If any portion of this Agreement is determined to be or becomes unenforceable or illegal, such portion will be reformed to the minimum extent necessary in order for this Agreement to remain in effect in accordance with its terms as modified by such reformation. If any provision of this Agreement is held to be unenforceable under present or future law, and not subject to reformation, then (a) such provision will be fully severable; (b) this Agreement will be construed and enforced as if such provision was never a part of this Agreement; and (c) the remaining provisions of this Agreement will remain in full force and effect and will not be affected by unenforceable provisions or by their severance. 

Entire Agreement:
This Agreement constitutes the entire agreement and understanding between us relating to the subject matter thereof.

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