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Return of newly delivered items
If for any reason you are not completely satisfied with your purchase it can be returned to us for a refund within 7 days of receipt. Please contact us in the first instance. The item must be in a new, resellable condition and in its original packaging. It is the Buyers responsibility to pay all shipping charges. As the cost of the unit, being delivered to you initially will not be refunded.
Due to Hygiene reasons we cannot refund any E-LOO that has been used or attached to your system in anyway. It is the buyer's responsibility to make sure that their system is fully compatible with the E-LOO and that correct water pressure is supplied.
Your statutory rights are not affected by this policy.
Return under warranty
Our products are very reliable and have undergone a factory test prior to dispatch. The E-LOO is also backed by a 12 month RTB manufacturers warranty from the date of sale.
If a claim is made under warranty, then the process follows normal commercial practice. Any returns first need to be authorised by Arrow and a returns number issued before we will accept the unit back. The cost of shipping to us is the responsibility of the customer. We will then pay the shipping costs back to the customer for the repaired - or if agreed - replacement unit. If a product is returned as faulty, and is subsequently found to be without fault, then all shipping costs are the responsibility of the customer. The warranty does not cover wear and tear, accidental damage or misuse or damage caused by incorrect water pressure being supplied to the E-LOO.
We carry out the repairs at our workshops. We carry a large range of spare parts in stock.
This ensures that you are not left without your E-LOO for a lengthy period, as it is not required to be sent back to the factory.
Your statutory rights are not affected by this policy.